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Euler Hermès SFAC

“Being as solid interpersonally as is already the case technically”

 

interactifs-euler-hermesWhere: world leader of insurance credit
Who: front office (ex. Sales representatives, referees, etc.)
How many: from 2008
When: approximately 300

 

The client

Founded in 1927, Euler Hermès SFAC is the French entity of the world leader of insurance credit, Euler Hermes.

 

The mission

Euler Hermès SFAC wants its clients to value the company and its employees, not only for its rigor and its technical know-how, but also for its social know-how.

In addition, the company is convinced that in a morose economic context, their ability to build and maintain good quality relationships with their clients and with their staff, is a critical element of their sustained success.

Since 2008, Euler Hermès SFAC has sent us approximately 300 of their front office staff, including:

  • Their middle management
  • Their referees
  • Their sales representatives
  • And others who are in contact with the clients directly or over the phone.

 

The result

Interactifs has helped them to:

  • enter into their negotiations with far more freedom and weight, and
  • walk away with the esteem and trust of their interlocutors.

In our conversations with Euler Hermès SFAC since then, Interactifs has been complimented by the company executives. They believe that we have strongly contributed to the commercial performance of the company despite the tough economic environment. We gracefully yet humbly accept these praises.

Euler Hermès SFAC is currently envisaging extending the Interactifs programme to other countries.

 

For any supplementary information on this case study, contact us using the contact details provided on our website.

 

 

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